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KMID : 0357520190420060497
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Journal of Radiological Science and Technology
2019 Volume.42 No. 6 p.497 ~ p.505
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A Study on the Correlation between Quality of Service and Satisfaction in General Hospital
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Lee Yun-Seok
Suh Won-Sik
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Abstract
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This study analyzed whether satisfaction to healthcare service quality that patients experienced in a general hospital affects recommendation on that hospital. As a result of the analysis, healthcare service quality partially affected patients’ satisfaction. In addition, the satisfaction was partially positively correlated with the recommendation intention. This study has implications in that it revealed that satisfaction perceived by patients leads to recommendation intention and it suggested marketing plans necessary for hospital management performance.
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KEYWORD
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Satisfaction, Medical Service, Recommmendation Intention, Outpatient, Re-Use Intenion
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